FREQUENT QUESTIONS
We have collected the answers to your most frequently asked questions on this page, so that we can help you even more quickly.
If you don't find the information you were looking for here, contact us. We will reply to you as soon as possible.
Can I have a trial meeting?
Of course, you can buy and test meeting for each course, if there are still places available. At the end of the trial lesson, you will evaluate with the teacher whether to continue and proceed with registration.
To set the test date you must contact our administration in advance. It is not possible to try a course by spontaneously showing up at a meeting.
If I sign up for a course, will I receive a refund for the trial meeting?
If after trying a course you decide to enroll, you will receive a €10 discount, which you can apply to the course you are enrolling in or to any other Stivaletto activity or event for the current school year (i.e. by May 31st).
For each course you sign up for you can receive a maximum of 1 discount of €10, even if you have had multiple trial meetings.
Why does the system also put the Stivaletto Family Card in my cart when I purchase a course?
The Lo Stivaletto Family Card it's the way to support the Stivaletto project.
It is valid for one year – from 1 June to 31 May of the following year – and it's necessary to enroll in courses, camps or workshops from 0 to 12 years old.
The Card also allows you and your family to:
- participate at discounted rates in activities for families and parents (parties, events, workshops);
- access extra content to entertain both children and adults;
- take advantage of the offers of our partner network.
To take advantage of these advantages, simply log in toFamily area of our site.
I want to enroll in a course that has already started but the system charges me the full price. Why?
The courses for children last approximately 9 months, from September-October to June-July. During this period the price updates as follows:
- Those who enroll between June 1 and November 30 buy the course at full price;
- For registration from 1 December to 15 March the cost of the course is discounted by 25%;
- From March 16 to May 31, the cost is discounted by 60%.
I signed up for a course or camp: when will I know if it is confirmed or not?
In the event that within 10 days of starting of the course or camp if the minimum number of registrations has not yet been reached, we will contact those registered to propose alternative solutions.
If you do not receive any such communication, the activity is confirmed.
In the event that an activity is canceled by Lo Stivaletto it is always possible to request a full refund of the fee paid.
Can my daughter/daughter come with another person if I can't?
You can certainly be accompanied by another adult. However, it is necessary to notify the teacher in advance.
Can I receive a refund for matches I miss?
The missed meetings – due to illness, unexpected events, other – cannot be refunded.
I got tickets for an event but can't attend. What can I do?
If you have purchased one or more tickets for a party/event and you can no longer participate, you can warn us by writing to: membri@lostivaletto.it.
- If there are 15 days or more to the event, you can ask for a total reimbursement of the fee paid.
- Between 14 and 5 days before the event, we will be happy to offer you a voucher equal to 50% of the share paid that you can use on our site for other ankle boots (events, courses and camp).
- Less than 5 days from the event, the shaped shares can no longer be reimbursed.
